Shipping & Delivery

CURRENTLY WE ARE SHIPPING TO ONLY USA and Canada. Please WhatsApp for any special requests.

Proud to announce we are shipping from Ashburn Virginia distribution center.

Which means, faster shipment to you, No customs delays like others who ship from India. And easy returns. 2 days Express and 4 day priority (FREE, always) shipping available.

SHIPPING INFORMATION

We aim to dispatch all orders within the shipping time mentioned on the product page. LOHA does not process, ship or deliver orders on weekends or national holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
While we aim to process your orders as quickly as possible, we are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.

Each order may be shipped only to a single destination address. If you wish to ship products to different addresses, multiple orders will have to be placed.
We make our best efforts to ship each item in your order within 3 weeks of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to make/procure it.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
Please note that there may be slight difference between the product images and the final product due to lighting, stone color, plating color, and other factors.
If you receive a defective product, please contact our customer support at lohafinejewelry@gmail.com for immediate resolution. Please check our returns and exchange policy for more details and eligibility.

INSURANCE
All orders are insured during the time they are in transit until they are delivered. We require a signature and proof of ID for any goods delivered, at which point the responsibility for the purchased goods passes to you.